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Automotive Phone Training and Handling Incoming Calls As an automotive sales professional, it’s your job to know how to navigate the sales process. Arming yourself with the necessary tools and training is a must for success in today’s fast-paced marketplace. When it comes to incoming sales calls, or phone-ups in the dealership, many struggle with how to “get it right”. Here we’re going to review some basics for handling incoming calls and general phone call etiquette. Whether you’re an experienced sales professional…

Measure Up Group’s social insight sharing about automotive Internet phone training for increasing dealership sales and ROI. Measure Up Group believes that experience, process, and technology can work together to benefit today’s car dealer in setting more appointments, converting more online leads, and measuring ongoing improvement. For nearly forty years we have developed data-supported results improvement processes that are designed for improving your dealership’s sales, service, parts, and body shop phone training, monitoring, analyzing, grading, and reporting processes. All backed…

Automotive phone training for the parts department Automotive Phone Training for the Parts Department and fixed ops often don’t get the attention they deserve. According to NADA, 2013 is the third consecutive year that sales for service, parts and the body shop exceeded $80 billion. This growth trend translates into profit for the car dealership that is willing to tighten up their fixed ops and parts department phone processes. Let’s take a look at your car dealership’s parts department and…

Auto dealer phone training is most often discussed as it relates to the dealership’s sales team. Teaching a salesperson to handle an incoming customer call often being the favorite topic. But what about the other phone calls the dealership gets each day? Total sales for service, parts and the body shop was $84.6 billion in 2013, up 5 percent from the previous year according to NADA’s Annual Dealer Profile Report. Would an effective auto dealer phone training program for fixed-ops improve results…

  Data and process-driven auto dealership phone training program with Measure Up Group. Over thirty nine years of proven results.                                              More than ever, auto dealer phone training is essential for properly handling the incoming phone call, whether it’s for sales, service, parts, or body shop. To be competitive in today’s automotive industry a dealership has to intelligently manage its phone…