Real Return of Investment
A “Top 50 Volume” dealership group has been working with MeasureUp! for over 8 years. They receive over 100,000 incoming calls per year. In that time, their stores have seen dramatic improvement in the following areas:
Setting a solid appointment on first time calls
Per Year
Show up, and 50% of those end up buying
Per year, just from being better on the phone!
Capture Your Missed Opportunities and Heads-Up! Alerts Within 5 Minutes!
All opportunities and red flags that your team are missing in their calls are sent to the Departmental Managers within 5 Minutes. These crucial opportunities include:
- Hang Up
- Dropped Call
- No Associate Available
- Voice Mailbox Full
- Associate Voice Message
- Dealership Voice Message
- Voicemail Not Set Up Properly
- Misdirected Call
- Angry Customer
- Status Update - Service
What We Deliver
Immediate Results
Improved ROI
Real Time Online Reports 24/7
Call Breakdown
Grading
Dashboard Report Appointment Set YTD
Heads Up! Alerts
Associates Call Detail & Follow Up
Management “RED ALERTS“
Composite Reporting
Incoming Calls Matter More than Ever
Over 90%
of customers conduct an average of 18 hours of online research prior to purchasing a vehicle.
3 to 5
dealerships are called by a customer but only 1 to 2 stores are visited before ownership.
Mishandled Calls
Cost a dealership revenue in sales, service, and parts.
82%
of calls do not end with a solid appointment time set.
75%
of callers never ask for a name.
90%
of callers buy within the week.
What People Are Saying About Us!
Time Kills Deals
“We use Measure-Up! incoming
call training to provide real-time feedback and training when a Red Alert identifies a mishandled or voicemail call. We are capturing more solid appointments by reaching out to these customers quickly and before the sale is lost to a competitor!”
“The Measure Up! Group has had a definite impact on our bottom
line. If you are spending money on Sales and Fixed operations programs, you want them to be clearly effective – Measure Up! programs have proven themselves. Simple, easy and provides accountability.”