Real Time Alerts

Heads-Up! Alerts and Missed Opportunities Within 5 Minutes!

Save Deals

Retain Customers

Increase Profits

With our Heads-Up! Program your mangers will receive Real-Time Alerts whenever missed opportunities are identified within a call. These Real-Time Alerts give your managers the information they need to follow up and save deals, generate more sales appointments and Fixed Op’s appointments, and sell more retail parts.

Our reports will catch errors within 5 Minutes which will improve customer service and CSI – all leading to greater profits!

Our Alerts

Our Real-Time Alerts give your managers the information they need to follow up to save deals, generate more Sales and Service appointments, and sell more retail Parts.

Our Tools

State-of-the-Art Technology combined with Proven & Tested Techniques

Our Focus

With our 5 minute turn around, we can identify missed opportunities and give your team time to act fast!

Our Goals

Easy Implementation, Real-time Reporting, Provide Quantifiable ROI

Our Customized Sales Alerts

Associate Voicemail - Red Alert

Dealership Voicemail - Red Alert

Hang Up - Red Alert

No Associate Available - Red Alert

Dropped Call - Red Alert

Voicemail Box Full - Red Alert

Voicemail Not Set Up Properly - Red Alert

Angry Customer - Red Alert

Misdirected Call, Hand Up - Red Alert

Appointment Set Date & Time

Associate Did Not Capture Caller's Name (Up Front)

Did Not Ask for Appointment

Did Not Ask for Email Address/Text Number

GREEN LIGHT; Great Job

More Than 3 Rings

No Appointment Set

On Hold Over One Minute

Associate Promise

Our Customized Service Alerts

Associate Voicemail - Red Alert

Dealership Voicemail - Red Alert

Hang Up - Red Alert

No Associate Available - Red Alert

Dropped Call - Red Alert

Voicemail Box Full - Red Alert

Voicemail Not Set Up Properly - Red Alert

Angry Customer - Red Alert

Misdirected Call, Hand Up - Red Alert

Status Call - Red Alert

Appointment Set Date & Time

Associate Name Not in Roster

Did Not Ask for or Confirm Customer's Email Address

Did Not Ask for Appointment

Did Not Capture or Re-Confirm Caller's Contact Information

Did Not Re-Confirm Service Needs

Did Not Check for Open Recall

Did Not Explain Check-In Process VS. Appointment

Did Not Capture or Re-Confirm Residence

GREEN LIGHT; Great Job

Associate Promise

More Than 3 Rings

No Appointment Set

On Hold Over One Minute

Did Not Confirm Transportation: Loaner/Shuttle/Drop off

Our Customized Parts Alerts

Associate Voicemail - Red Alert

Dealership Voicemail - Red Alert

Hang Up - Red Alert

No Associate Available - Red Alert

Dropped Call - Red Alert

Voicemail Box Full - Red Alert

Voicemail Not Set Up Properly - Red Alert

Angry Customer - Red Alert

Misdirected Call, Hand Up - Red Alert

Associate Name Not in Roster

Did not ask for Parts Order

Did Not Present Parts Value

Did Not Capture of Re-Confirm Caller Contact Information

GREEN LIGHT; Great Job

More Than 4 Rings

Did Not Offer Installation of Part

On Hold Over One Minute

Associate Promise

MeasureUp! is a  call monitoring and training company.

 

Don’t miss another sales opportunity

Set yourself apart by improving your sales process

REQUEST A DEMONSTRATION TODAY!