Checkpoints for Each Department
- Greeting
- Answer Questions
- Caller Contact Info
- Associate Info
- Ask for Appointment
- Solid Appointment Set
- Building Rapport
- Greeting
- ID Service Needs
- Caller Contact Into
- Re-Confirm Service Needs
- Ask for Appointment
- Set Appointment
- Greeting
- ID Parts Needs
- Caller Contact Info
- Presented Parts Value
- Offer Install of Part
- Ask for Parts Pickup
Customized Sales Alerts
- Angry Customer - RED ALERT
- Appointment Set Date & Time
- Associate Did Not Answer Caller Questions
- Associate Did Not Provide Their Contact Information
- Associate Name Not In Roster
- Did Not ASk 3 Building Rappor Questions
- Receptionist Need Coaching
- Did not ask for Appointment - RED ALERT
- Did Not Ask For Email Address
- Did Not Mention Dealership Location
- Dropped Call
- GREEN LIGHT - Great Job!
- Price Jamming Customer and/or Out of Control/ Did Not Offer Live Management Turn (MLT) - RED ALERT
- Associate Too Short With Customer
- Associate Voicemail - HOT LEAD
- Dealership Voicemail - HOT LEAD
- Captured Email Address - Nice Job!
- Dead Air - RED ALERT
- Soft Appointment Set
- On Hold Over One Minute
- Hang Up - RED ALERT
- More Than 3 Rings
- No Appointment Set
- No Associate Available - RED ALERT
- No Auto Check/Car Fax Mentioned
- No Customer Contact Info - RED ALERT
- Receptionist Took Message - HOT LEAD
Customized Service Alerts
- Appointment Set Date & Time
- Associate Name Not in Roster - RED ALERT
- Associate Too Short with Customer
- Dealership Voicemail - HOT LEAD
- On Hold Over One Minute
- Did Not Re-Confirm Service Needs
- Did Not Satisfy Customer's Request - RED ALERT
- Dropped Call
- No Appointment Set
- No Associate Available
- Did Not Ask For Appointment
- Associate Voicemail - HOT LEAD
- Customer Requested Pricing On Service Repair
- No Service Advisor Available - RED ALERT
- Receptionist Needs Coaching
- Receptionist Needs Coaching
- GREEN LIGHT - Great Job!
- Hang Up
- More Than 5 Rings - RED ALERT
- Did Not Ask For and/or Confirm Customer's Email Address
- Did Not Capture of Re-Confirm Caller's Contact Information
- Receptionist Took Message - HOT LEAD
Customized Parts Alerts
- Angry Customer
- Associate Name not in Roster
- Associate too short with Customer
- Did Not Capture or Re-Confirm Caller Contact Info
- On Hold Over One Minute
- Did not ask for pick up order
- Did Not Offer Installation of Part
- Did Not Present Part Value
- Did Not Ask For or Confirm Customer's Email Address
- Receptionist Took Message - HOT LEAD
- Associate Voicemail - HOT LEAD
- Customer Requested Pricing "Pasts Installation"
- Dealership Voicemail - HOT LEAD
- Hang Up - RED ALERT
- Receptionist Needs Coaching
- Did Not Satisfy Customer's Request
- Dropped Call - RED ALERT
- GREEN LIGHT - Great Job!
- No Associate Available - RED ALERT
- More Than 3 Rings